Shipping Policy

Total delivery duration = processing window + transit period.

Orders are handled Monday through Friday.

•       All items listed on our site are fully stocked and ready for immediate dispatch.

•       Internal processing is completed within 1 to 3 business days following order placement.

•       Shipments go out on the business day immediately following the completion of processing.

•       Standard International Transit: 7 to 15 business days after processing concludes.

•       Cumulative Delivery Estimate – Standard Orders: 8 to 18 business days overall.

•       Cumulative Delivery Estimate – Peak Promotional Periods: up to 20 business days overall.

Some orders are fulfilled from a logistics facility located outside the European Union. As a result, your order may be subject to import duties, customs clearance fees, or VAT charged by your destination country's customs authority upon arrival. These charges are separate from, and not included in, the price paid at checkout, and are the responsibility of the recipient. Customs processing may also add to the transit times stated above. We recommend checking your local customs regulations before ordering if you'd like to estimate potential additional costs.

We currently ship to the following countries:

Europe

Romania (all regions), Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

North America

United States, Canada.

Other Countries

Please contact ask@thrubeat.com to confirm current availability for any country not listed above.

Delivery charges are determined dynamically during checkout, factoring in destination country, total parcel weight, and order subtotal value.

Orders may be transported by national postal services or regional courier networks. In many areas, final delivery is handled by your local postal operator. The assigned carrier and tracking link will be provided in your dispatch confirmation email.

Please verify that your delivery information is entirely correct and complete. We assume no liability for delivery failures or delays stemming from inaccurate, incomplete, or invalid address data entered by the customer.

If you're unavailable at the time of attempted delivery, the postal carrier will typically leave a notice with instructions on where and how to retrieve your package.

•       Unclaimed Shipments: if a package remains uncollected past the carrier's holding timeframe, it will be returned to us, and any refund will be issued after deducting applicable bidirectional shipping fees.

Once your order departs our warehouse, an individual tracking number will be issued. If your tracking status remains blank after 5 business days from your order date, please reach out to ask@thrubeat.com referencing your order number.

Unreceived Shipments

•       Within 48 Hours: check with neighbours or building management, inspect all entry areas for physical notices, confirm your submitted delivery address, and check with other household members.

•       After 48 Hours: file an inquiry directly with the shipping carrier using your tracking number, and notify us at ask@thrubeat.com with your order details.

Damaged Shipments

•       External Packaging Damage: inspect your parcel before signing or accepting delivery. Refuse the package, or ensure the delivery receipt is marked “damaged.” Take clear photographs immediately and report the issue to ask@thrubeat.com within 24 hours.

•       Concealed Internal Damage: contact us within 7 days at ask@thrubeat.com, attach clear photos of the damaged items, retain all original packaging materials, and refrain from using the items.

Incorrect Items Received

Notify us within 7 days at ask@thrubeat.com. Do not use the merchandise or remove product tags, and include your order number along with supporting photos.

•       Prior to Dispatch: to alter or cancel an order, contact us immediately at ask@thrubeat.com with your order number and requested adjustments.

•       After Dispatch: orders cannot be changed or cancelled once they've left our facility. You may refuse the delivery upon arrival, or accept the package and initiate a return through our standard Returns & Refunds process.

•       We Are Responsible For: packages officially verified as lost in transit by the carrier, and products arriving with structural shipping damage.

•       We Are NOT Responsible For: carrier delays outside our control, customs processing delays or duties, delivery failures caused by incorrect customer addresses, unclaimed parcels, refused deliveries, force majeure events, or seasonal shipping congestion.

•       Risk Allocation: the risk of loss or physical damage transfers entirely to the buyer upon successful delivery to the designated address, pickup locker, or authorised collection point.

We are exempt from liability for delivery delays or failures resulting from events outside our reasonable control, including natural disasters, epidemics, armed conflicts, government restrictions, labour strikes, severe weather events, carrier operational crises, or technical platform failures. In such scenarios, we'll notify affected buyers and offer either an extended delivery time or a full refund, at your choice.

•       Registered Enterprise: APEXRISE S.R.L.

•       Registration Number: J2026039142003

•       Support Email: ask@thrubeat.com

•       Subject Format: “Shipping Inquiry – Order #[YOUR ORDER NUMBER]”

•       Support Hours: responses provided within 24 to 48 hours