FAQs

Orders
How do I place an order?

Browse our products, select your shade and quantity, then click "Add to Cart". When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at ask@thrubeat.com. Once an order has been processed or shipped, we are unable to make changes.

How can I check my order status?

Once your order is confirmed, you will receive a confirmation email with your order details. You can also log into your account to view real-time order status.

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order at ask@thrubeat.com with photos of the item. We will arrange a replacement or full refund promptly.

Shipping & Delivery

How can I track my package?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.

What happens if my order is delayed or lost?

If your order hasn't arrived within the estimated timeframe, please contact us at ask@thrubeat.com. We will investigate and resolve the issue as quickly as possible.

Returns & Refunds
How do I initiate a return?

We accept returns within 14 days of delivery for unopened and unused items. Please email ask@thrubeat.com with your order number and reason for return to get started.

Payment & Account
What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods available at checkout.

Do I need to create an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and enjoy a faster checkout experience in the future.

Customer Service
How can I contact customer service?

You can reach our team by emailing ask@thrubeat.com. We are available Monday to Friday, 9AM – 6PM, and aim to respond within 24 - 48 hours.